Roku won’t connect to WiFi
If your Roku device cannot connect online, you will not be able to access streaming services such as Netflix or Roku’s exclusive videos. A strong Internet connection is essential to access all content available on Roku. Anything less (weak or no internet connection) will interrupt streaming or complete inaccessibility to media.
If Roku cannot connect to WiFi, it could be due to a weak WiFi signal, a problem with the power supply or Router, or a malfunctioning Roku. Please try the following troubleshooting steps.
Why Is Roku not connecting to WiFi?
If the Roku is not connecting to WiFi, it is due to several reasons. It can also stop media playback and sometimes affect the performance of the Roku device.
Some common problems are listed below:
- Poor WiFi signal conditions may cause playback to freeze or cause performance problems.
- Additional network devices such as game consoles or PCs may be using network bandwidth.
- Service may be temporarily interrupted due to power outages or router outages.
- The Ethernet wire of the device may have been disconnected.
- In some cases, the Roku device may fail or malfunction.
How to fix Roku won’t connect to WiFi?
To fix Roku not connecting to WiFi, check to see if the Internet is active. If it is not working, try restarting Roku. Usually, this should fix it; read here for more troubleshooting tips when Roku won’t connect to WiFi.
1. Check the internet connection.
If you experience this problem, your priority is to check your Internet connection. On your Roku device, go to Settings, select “Network,” and click on the “Check Connection” option available on the screen. This will analyze your internet connection speed and strength too.
If the signal is only weak, the solution will be available on the screen.
If Roku is not firmly connected, it means there is a problem with the network. For example, the Router may still be active but not connected to the Internet. It means there is a problem with the modem or the service is temporarily down.
2. Move Roku closer to the Router.
If the Roku device is connected to a wireless network, WiFi signal strength may be weak and can be improved. The Roku device is designed to connect to a wireless network with a strong signal, so if necessary, a router or modem can be connected to the Roku Move closer to the device.
3. Restart Roku
As with many electronic devices, rebooting can solve many problems, which is true for Roku devices.
- Press left on the remote control from the home screen menu to go to the side menu. Next, scroll down to find the Settings.
- Press the right button on the remote control to enter the “Settings” menu and go to “System.” Press Right to focus on the System menu.
- From the remote control, scroll down to “System Restart,” then “Restart,” and press “OK.”
- Wait a moment for Roku to restart.
4. Reset Network Equipment
Resetting the Router or other network equipment and the Roku device itself is also an effective means of resetting the device. Unplug the wireless Router and Roku device and reconnect them after 30 seconds. This will soft reset them.
However, it should only be employed as an extreme measure. Resetting may erase all current Internet settings. Therefore, it is important to note your settings before resetting the device.
5. Disable Network Pings
If you have a Roku device and are having problems, there may be a simple solution. Resetting the modem and disabling the network ping on the Roku device will solve most problems. The method here is to get the secret menu.
The Roku secret menu can be accessed in two ways: to go to channel operation and select disable network ping. The other is to press the home button on the remote control, select system operation, select disable network ping, and press [OK] on the remote control ] to lock in that option.
If the Roku device seems unable to connect to the Internet, you may want to check to see if the device is sending “ping” packets to verify network connectivity. If you have disabled the ping feature on your Router, the Roku device may not be able to check for an Internet connection. Simply disabling the Ping feature on your Router should solve this problem.
6. Update Roku software
Roku software updates automatically, but previous updates may have been interrupted, or corrupted software may have been installed during the update.
7. Contact Support
In the unlikely possibility that the problem persists, please contact Roku support. There will be an online chat option and an email address.
From this guide, we can conclude that the main reason Roku cannot connect to the Internet is that Roku is not configured correctly and that there is a problem with the Internet connection. We hope that the actions we have outlined, along with an explanation of why will help you repair your locks that cannot connect online.
However, if you are still having problems connecting to Roku or would like to inquire about other issues, please visit their online support page.
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